Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the MigRun website (the “Platform”) operated by MigRun Limited, a private limited company registered in Hong Kong, 367 - 375 Queen's Road Central, Unit 1603, The L. Plaza, Sheung Wan (“Migrun”, “us”, “we” or “our”).
Your access to and use of the Platform is conditioned to your acceptance of and compliance with these Terms and the Privacy Policy. By accessing or using this website, creating an account, or purchasing any services on the MigRun Platform, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, which constitute a legally binding agreement between you and MigRun Limited. This agreement is concluded electronically in accordance with the Electronic Transactions Ordinance (Cap. 553) of the Hong Kong. You acknowledge that by ticking the acceptance checkbox during registration or checkout, you provide your explicit consent to these Terms, and such action constitutes your electronic signature and acceptance of a binding digital contract. If you do not agree to these Terms, you must not use our services or access our Platform.
Eligibility. Your account must be registered by a human. Accounts registered by “bots” or other automated methods are not permitted. Additionally, you must be over 18 and legally capable of entering into contracts.
Registration Information. You must provide a valid permanent email address, along with any other information required by MigRun during the registration process. One person may not maintain more than one free account.
Password. You are responsible for maintaining the security of your account and password. We will not be liable for any loss or damage from your failure to comply with this security obligation. Personally identifiable information submitted by you will be subject to our Privacy Policy. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Restrictions. You may not use the Platform for any illegal or unauthorized purpose. You must not, in the use of the Platform, violate any laws in your jurisdiction, including, among other things, by:
A valid credit card is required to pay for the services. Free accounts are not required to provide a credit card number. All fees are exclusive of all taxes, charges, and other fees of any kind, and such amounts shall be the responsibility of, and payable by, you.
All prices and service descriptions (e.g., consultations regarding relocation, etc.) are specified on the Platform, denominated in EUR, and may be updated from time to time. Payments for services must be made in full at the time of purchase through the Platform, and will be charged in USD at the current exchange rate. By purchasing and accessing the services immediately, you expressly waive your right of withdrawal.
MigRun does not issue tax invoices and reserves the right to update pricing and payment terms at any time.
MigRun offers refunds in limited and clearly defined circumstances, subject to the conditions below.
Refunds may be granted in any of the following cases:
In any such case, you will be offered an alternative service at the same price (e.g., visa application at a different location or replacement expert). If you choose not to accept this, you will be refunded.
In cases where a service was partially delivered, a refund may be issued at MigRun’s discretion, proportionate to completed workload, but in any case, deducted by own administrative expenses, incurred expenses, and third-party fees.
MigRun may offer you an equivalent replacement service (e.g., a new consultation, resubmission for another country) instead of a full or partial refund. The replacement must be of equal or comparable value unless otherwise agreed.
Refund requests must be submitted in writing via your personal account chat, the website chatbot, or email to support@migrun.tech. Your request must include your full name, the email used for the purchase, and a clear explanation of the reason. MigRun aims to consider refund requests within 10 business days of its receipt, and eligible refunds are processed within further 10 business days after and upon MigRun’s approval.
We reserve the right to investigate and prosecute violations of any of these Terms of Service to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate the Terms of Service. You acknowledge that MigRun has no obligation to prescreen or monitor your access to or use of the Platform or any information, materials, or other content provided or made available through the Platform, but has the right to do so. You hereby agree that MigRun may, in the exercise of our sole discretion, remove or delete any data, account,s or other content that violates these Terms of Service or that is otherwise objectionable.
In the event of consistent rude or disrespectful behavior of the user towards MigRun’s employees, we retain the right to unilaterally terminate our agreement. In this case, we may partially refunded payment deducted by proportionate workload performed and our expenses, including payment commissions.
You are solely responsible for properly cancelling your account. As a security precaution, an email or phone request to cancel or make changes to your account will not result in cancellation.
Any cancellation of your account will result in the deactivation or deletion of your account and the removal of all content in your account. Cancelled accounts cannot be recovered or restored from MigRun. Please be aware that we may for a time retain residual account information in our backup and/or archival copies of our database. We will make reasonable commercial efforts to delete your information as soon as possible after you communicate that intention to us by hello@migrun.tech.
Cancellations will take effect immediately. If you wish to continue using your account through the end of a billing cycle, please do not cancel until the billing cycle is completed.
Service Fulfilment Timeframe: Once your order is confirmed, our team will begin processing your request within 1 business day. The completion of services typically depends on the type of your order:
Our services may involve the use of or integration with third-party platforms or service providers, including but not limited to scheduling tools, video conferencing software, and payment processors. We are not responsible for the availability, performance, or terms of use of such third-party services. Your use of these services may be subject to separate terms and conditions and privacy policies provided by those third parties, and we encourage you to review them carefully
